To register at km8, you will need your full name, an active mobile number, an email address, and a strong password. A copy of your national ID may be required later for KYC verification. Make sure all information is accurate and your own — providing false details may result in your account being closed.
No, registration at km8 is completely free. There is no charge to create an account. A deposit is only required when you want to play games.
You must be at least 18 years old to register at km8. This is a legal requirement. Accounts created by users under 18 are not permitted and will be closed if discovered.
No. Each mobile number and email address can only be used for one account. Creating multiple accounts violates km8's rules and may result in all accounts being closed.
After registration, KYC verification is required before large withdrawals or at certain intervals. Submitting a scanned copy of your national ID or passport typically completes the process within 24–48 hours.
Once your mobile number is verified, you can play in demo mode right away. To play with real money, you will need to make your first deposit. Register Now।
Login Questions
Login issues and how to resolve them
on the Login page Click the "Forgot Password?" link. A reset link will be sent to your registered mobile number or email. Follow the instructions to set a new password.
Check whether Caps Lock is on, clear your browser cache, and verify your internet connection. If your account is temporarily locked due to multiple failed attempts, wait a few minutes or contact Live Chat.
Logging in from a new device may trigger an OTP verification. Simply enter the code sent to your mobile and you will be able to access your account. This is for your account's security.
For security, you should stay logged in on one device at a time. Signing in on a new device may automatically end your previous session.
If your account is inactive for an extended period it may be deactivated, but your balance remains safe. Simply log back in or contact support.
Deposit-related questions
How to make a deposit and processing times
After logging in, go to the "Deposit" section. Choose your preferred method — mobile banking, bank transfer, or e-wallet. Enter the amount and follow the instructions. Your balance is usually updated within a few minutes.
The minimum deposit at km8 is generally BDT 100, though this may vary by method. To qualify for the welcome bonus on your first deposit, a deposit of BDT 500 or more is recommended.
Funds typically arrive within 5–15 minutes. If it has been more than 30 minutes, contact live chat with a screenshot of your transaction. km8 will investigate and resolve the issue promptly.
km8 accepts deposits via mobile banking, bank transfer, and e-wallets. You can find the full list of available methods in the Deposit section.
km8 does not charge any fees on deposits. However, your payment provider may apply their own charges in accordance with their policies.
Daily and monthly limits depend on your account type and verification level. VIP members generally receive higher limits. Check your Account Settings or contact support to find out your current limits.
Withdrawal-related questions
How to withdraw winnings and how long it takes
Valid withdrawals are typically processed within 24 hours. It may take a little longer if KYC verification is incomplete or if it is your first withdrawal.
If your withdrawal takes more than 48 hours, contact us via Live Chat and provide your transaction ID. Withdrawals are typically held up due to incomplete KYC or unmet bonus wagering requirements.
The minimum withdrawal generally starts from BDT 500, though this may vary by method. Check the withdrawal section or contact support for specifics.
km8 itself does not charge any fees on withdrawals. However, your bank or mobile banking provider may apply their own charges.
No. Under km8's rules, withdrawals can only be made to a payment account registered in your own name. Payments to third-party accounts are not permitted.
Bonus & Promotion Questions
Welcome Bonus, Cashback & Other Offers
Register Once completed, your welcome bonus will be credited automatically on your first deposit. No separate code required. For full terms and details in the Terms & Conditions you will receive.
No, bonus funds cannot be withdrawn directly. The bonus balance becomes withdrawable only after the required wagering conditions have been met. Each bonus has its own separate terms.
Yes. If you do not want to claim a bonus, let support know before making a deposit or opt out via your account settings. Playing without a bonus is always an option.
A portion of your net losses over a given period is returned as cashback. It is usually credited to your account automatically on a weekly or monthly basis. on the Promotions page you will find the details.
Expired bonuses are cancelled automatically. Once you receive a bonus, try to meet the wagering requirements within the specified time.
Share your referral code with a friend. Once they register using that code and become active, a referral bonus will be credited to your account. Full referral details are available in the Promotions section.
Refresh the page and log in again. If the issue persists, clear your browser cache. This is typically caused by an unstable internet connection. For any balance-related concerns, please contact support.
Yes. km8's games are sourced from internationally certified providers and powered by RNG (Random Number Generator) technology, ensuring verifiable fairness.
Yes. km8 is fully mobile-friendly. All games can be played from any modern browser on Android or iPhone — no separate app download needed.
In most cases, the game resumes from where it left off once your connection is restored. In some games, the outcome of the bet may be settled at the point of disconnection. Contact support for more details.
Security Questions
Account & information security
Yes. km8 uses SSL encryption to keep all data secure. Your personal and financial information is never shared with third parties. For more details In the Privacy Policy you will receive.
No km8 staff member will ever ask for your password or OTP. If anyone does, it is a scam. Disconnect immediately, report it via Live Chat, and change your password right away.
Log in to your account and go to Settings. Under the "Security" option, you will find the option to enable two-step verification. Simply verify with the OTP sent to your mobile number to activate it.
Change your password immediately and notify km8 via live chat. km8 will investigate and, if necessary, secure your account and work to limit any losses.
If your account is hacked, contact support immediately. If the claim is verified after investigation, km8 will provide every possible assistance. Always keep two-step verification enabled and use a strong password.
Responsible Gaming questions
Responsible Gaming & Self-Exclusion
Go to the "Responsible Gaming" section in your Account Settings to activate self-exclusion. Options range from 1 week to permanent. For assistance, Responsible Gaming page See.
Lowering your limit takes effect immediately. Increasing it requires a 24-hour waiting period — this is intentional to prevent impulsive decisions.
Yes, your balance remains completely safe. Once your exclusion period ends and your account is reactivated, you can make a withdrawal.
Get 24/7 support in Bangla via km8's Live Chat. On the Responsible Gaming page Detailed information on identifying issues and how to resolve them.